Member E-Services Representative

Description

Member E-Services Representative

Job Summary:

To function as team member to assist members, staff, and third parties with the communication of members through email, chat, and text.

Salary: $19.50-$22.00/Hour DOE

Location: 3301 E. Global Loop Road

About Us:

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Daily Responsibilities:

• Assist members via electronic communication channels with account and membership related questions.
• Respond to electronic communications in a timely manner.
• Assist in the opening of share, checking, term share, money market, HSA, and IRA accounts.
• Assist in the closing of accounts as directed and requested by members.
• Verify identity of members and mitigate risk of fraud and identity theft.
• Perform file maintenance to update accounts and member contact information in the core system.
• Answer member questions regarding credit union products and services.
• Identify other products and services that may benefit the member.
• Process payment, deposit, and transfer options on member accounts within the core system.
• Process over the phone outgoing wire requests.
• Collaborate with other branches and departments in the credit union to assist members.

Preferred Skills:

Minimum of six months or more of similar or related experience.
Equivalent to a high school education.

Benefits and Perks:

Generous Paid Time Off Policy
- Up to 15 days in 1^st year of service
- Paid Time Off increases with tenure
401(k) plan
- 7% company match
Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
Life and Disability Insurance
- Provided by the Credit Union with Optional Supplemental Coverage Available
Competitive Wage and Career Growth