Member Contact Specialist

Description

Member Contact Specialist

Job Summary:

To function as team member to assist members, staff, and third parties with incoming telephone calls to the Credit Union.

Salary: $19.50/Hour

Location: 3301 E. Global Loop Road

About Us:

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Daily Responsibilities:

• Prompt and effective assistance to members calling into the credit union.

• Meet established call volume goals.

• Perform required identification verification for existing members.

• Identify appropriate problem/question resolutions.

• Effective referral of callers to appropriate departments for additional assistance as needed.

• Perform accurate updates to member address and contact information as directed.

• Perform accurate transactions and file maintenance on member loans and accounts as needed.

• Identify cross sell opportunities for credit union products and services that may benefit members.

• Prompt and effective review and resolution of 24/7 after hours escalation calls and messages.

• Assist in picking up daily mail/correspondence and distribution for the credit union.

Preferred Skills:

Six months or more of similar or related experience.
Equivalent to a high school education.

Benefits and Perks:

Generous Paid Time Off Policy
- Up to 15 days in 1^st year of service
- Paid Time Off increases with tenure
401(k) plan
- 7% company match
Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
Life and Disability Insurance
- Provided by the Credit Union with Optional Supplemental Coverage Available
Competitive Wage and Career Growth