Description
Loss Mitigation Representative
Job Summary:
To function as team member to assist members, staff, and third parties with general aspects of loss mitigation and repossession accounts for the Credit Union.
Salary: $20.00 - $27.00 Per Hour/DOE
Location: 3301 E Global Loop Rd
About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!
Daily Responsibilities:
- Timely and accurate assignments to third-party repossession agencies.
- Review original loan documents and current credit reports for skip tracing to locate members.
- Coordinate with third-party business partners to facilitate repossession of collateral.
- Accurately create and send Notices of Intent to members.
- Accurate processing of sales proceeds and tracking of back-end product refunds.
- Monitor and finalize any claims with third-party insurance carriers.
- Accurately create and send Notice of Deficiency Balance.
- Timely and accurate processing or reinstatements and redemptions.
- Properly maintain repossession tracking logs.
- Properly update charge off projection log.
- Effectively manage assigned queue to maximize productivity and meet or exceed goals.
- Review account history and evaluate appropriate next steps.
- Communicate directly with members and effectively discuss resolution options.
- Communicate with third-party business partners in the course of duties.
- Document all actively within the electronic collection software platform.
- Ensure compliance with internal policy and procedures.
- Ensure compliance with associate regulations including the Fair Debt Collection Practices Act (FDCPA)/
- Utilize all existing phone numbers, residence, and employer information to contact members.
- Notify senior collection staff or collection manager of serious collection issues on an account.
Preferred Skills:
- Minimum of 6 months of similar or related experience.
- Equivalent to a high school education.
Benefits and Perks:
- Generous Paid Time Off Policy
- Up to 15 days in 1st year of service
- Paid Time Off increases with tenure
- 401(k) plan
- Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
- Life and Disability Insurance
- Provided by the Credit Union with Optional Supplemental Coverage Available
- Competitive Wage and Career Growth
Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.
