Learn to protect yourself from fraud.

There’s a wide variety of scams but they all share the same goal: to take what’s yours. Our goal is to make sure you have the resources and information you need to stay vigilant and combat fraud and scammers. Check out these tips and resources for more information on some of the most common scams and what you can do to stay safe.

Four common types of scams

Overpayment scams

Scammers will “overpay” by sending you a check. The scammer will then request for you to refund the difference however, the check they’ve sent you is counterfeit, leaving you liable for the loss.

Phishing

You receive an email or phone call asking you to verify your account information. Please note, Hughes will never send these types of emails or call asking you to verify your information.

Automatic withdrawals

Scammers will often call asking for donations for charity or claiming you’ve won a contest in an attempt to collect banking information and set up automatic withdrawals from your account.

Unsolicited check fraud

Consumers receive a check for a few dollars but cashing or depositing the check results in you unknowingly signing up for a product or service that’ll end up costing you more than what you received.


Quick tips to keep you safe

  • Never send personal financial details to anyone via text message or by clicking on a hyperlink sent via text.

  • If you receive a direct message from a social media connection related to money, don’t respond or click on any hyperlinks. Instead, contact the person offline and verify whether the direct message is genuine.

  • Never provide your financial account login details to anyone via telephone. Call or visit your financial institution to verify any unusual requests.

Did you experience identity theft?

If you suspect you have been a victim of identity theft, visit IdentityTheft.gov to report and start on a recovery plan.

Checking PLUS account holders have access to their very own licensed attorney to assist in filing police reports, contacting financial institutions, creditors, credit bureaus and even utility companies on their behalf. Upgrade to Checking PLUS free for 90 days and get the help when you need it.

Frequently Asked Questions

To enroll in eStatements, log in to online banking. From the dashboard, select Accounts in the menu bar, then select Statements and Documents from the drop-down menu. Click the Enroll button. Once enrolled, you will no longer receive paper statements in the mail.

To enroll in eStatements, log in to the mobile banking app. Click on Menu in the header, select Accounts, then select Statements and Documents. Click the Enroll button. Once enrolled, you will no longer receive paper statements in the mail.

 

Find the appropriate Fraud form and follow the instructions.

Report Scams

If you think that you may have fallen victim to one of these scams, please contact us.

Contact Us

Links to Other Helpful Resources

Read the FTC's tips on Avoiding and Reporting Scams.

Get your free credit report by visiting AnnualCreditReport.com.

Watch our recorded webinar about Identity Theft & Fraud and learn about ways to prevent thieves from accessing your data.

Enroll in eStatements and Bill Pay to avoid having more paper documents.

Feb 23, 2017

Do You Have These 3 Identity Theft Risks in Your Purse or Wallet?

purse or wallet

Your wallet can easily become cluttered with loyalty cards, coupons, cash, checks, store credit cards and a host of identification cards. Not only is an over-stuffed wallet a hassle to carry, it may make identity theft easier.

Give your purse or wallet a good once over. Look for things you don’t regularly need, and take them out!

Some things should never be in your purse or wallet. If you see these items as you’re trimming down your daily carry, take them out immediately.

1. Your Social Security card

It’s easy enough to stuff the card into your wallet when you need it for identification and then forget about it.

That could be a big mistake. Thieves can use your original Social Security card to apply for all kinds of unsecured debt in your name. Canceling your Social Security number and getting a new one is a complicated, time-consuming process, and you may be liable for fraud as you do so.

Keep yourself safe, and get the card out of your wallet! Put it in a secure location in your home, like a safe lock box.

2. Receipts

This is by far the easiest way to accumulate paper in your wallet. You never know which might be needed later and you stick them all into your wallet. Before you know it, you’ve got a novel-sized stack of transactions.

This could be serious trouble if your purse or wallet is ever stolen or lost. Thieves can use the last four digits of your credit card number on a receipt to build a profile of your purchases, and can fish for more information with a merchant who has the card on file, like a cable company or an online retailer.

Go green and think about going paperless. Turn your phone into a digital file box. Information can be encrypted to keep it out of the hands of malicious people but still accessible to you if you need to check a purchase.

3. Tons of credit cards

Every store offers its own card and incentives. Those cards can really add up. Tack on an extra couple of cards for gas purchases, everyday expenses and work-related stuff, and you could easily end up with a wallet or purse full of plastic.

If your wallet or purse is stolen, each one of those cards has to be canceled individually. Forgetting even one can cost hundreds or thousands of dollars. Thin your collection down to the one or two you use regularly or better yet, add them to your Hughes  Digital Wallet and use your phone to shop using Apple Pay®, Android Pay™ or Samsung Pay™. Put the rest of them into a safe place at home, using them only when you need them.

Once you’re down to your top cards, make a list of their numbers and the steps you’d need to take to cancel them if necessary.

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