Frequently Asked Questions

Hughes Unified Banking, or myHUB, allows you to sync your financial accounts in order to track, monitor and learn from your finances in one convenient, user-friendly site. From personalized budgets to cash flow spending wheels, we’ll give you an accurate and comprehensive view of your finances. By automatically cleansing, categorizing and classifying your purchases, you’ll be able to build your own budgets and set your own goals, all within the app.

You will be walked through a few security steps in order to access online or mobile banking. Please have your member number, date of birth and social security number handy. 

Do not register as a new user if you already have Hughes online banking. Sign in with your existing username and password and you will be guided through the upgrade process. If you have forgotten your username and password, click on "Forgot Password" to recover it.

Only create a new user account if you enrolling in online and mobile banking for the first time.

Yes. Your account information is the same for both. 

For online banking, log in and click on the account name for your credit card or click on Credit Cards in the menu bar and select one of the available options.

For mobile banking, log in and click on the account name for your credit card or click on Menu, then Credit Cards and select one of the available options.

To make a payment on your credit card from another financial institution, click on Additional Card Services and then Make a Payment.

Click the "Forgot Your Password?" link on the online banking or mobile banking login page to reset your password. You will be prompted to answer a security question and/or to authenticate via text or voice mail to confirm your identity. You can then reset your password.

For your security, we require a complex password. This password must be a minimum of 8 characters (maximum 32 characters). It must include the following: one or more upper case letters, one or more lower cases letters, one or more numbers, one or more special characters. Example: H9g43$Fcu.

The Hughes Routing Number is 322174944

Electronic deposits may take up to 3 business days to clear. If a check is deposited via mobile banking on a Friday, the credit can be expected no later than the following Wednesday.

• In the Hughes mobile app or online banking, click Transfers > External Transfers.
• Deposit a check from your other financial institution to your Hughes account. Check holds may apply.
• Mail a Bill Payment from your other financial institution to Hughes.
• Send an ACH transfer from your other financial institution to Hughes.
• Initiate a wire transfer from your other financial institution to Hughes.

To view a copy of your canceled check, log into online or mobile banking and click on your checking account name, search for the desired check transaction, then View Check.

You may visit one of our branches or call the credit union at 520-794-8341 to place an order for the check copy(ies). Depending on the amount of research needed to complete your request, you may be charged fees – typically $3.00 per check and research fees are $15.00 per hour.

If you write a check, use your debit card, or have an electronic withdrawal (ACH) overdraw your account, Overdrawn Protection will automatically transfer money from your Main Share Savings to your Checking PLUS or Checking account. This service is free to use.

If you don't have enough money to cover your transaction with any of your Overdrawn Protection accounts, that’s when Overdraft Privilege kicks in – available for Checking PLUS and Checking Accounts. That means Hughes will pay the item for you, saving you the embarrassment and inconvenience of bouncing a check, missing your loan payment, or not being able to pay for your meal. There is a $30 fee for each transaction paid with Overdraft Privilege.

Overdraft Privilege covers checks and electronic withdrawal (ACH) transactions. You can also opt in to extend your Overdraft Privilege to cover ATM and one-time debit card transactions as well by visiting a branch near you or calling us at 520-794-8341.

NOTE: Checking PLUS accounts come with up to $750 Overdraft Privilege and Checking accounts come with up to $600 (including fees). Payment by Hughes is a discretionary courtesy and not a right of the account holder or an obligation of Hughes. Some restrictions apply.

• Visit one of our branches and show valid government-issued identification.
• Request the information by calling our Member Contact Center at 520-794-8341. You must provide your name, phone access password, and answer additional identification questions before our employees release this information to you.
• Locate a copy of your Credit Union statement. Your member number is on the statement.

You can add most financial accounts like loans, credit cards, investment accounts, 401(k)s, mortgages, student loans and so much more! Start by adding your accounts in order to get a clear picture of what your finances truly look like. We will help find opportunities to save, invest and refinance. 

For security reasons, our system will not allow you to create a password that is the same as the previous ten (10) passwords you have used.

The fastest way is to log into online banking then click the "Order Checks" link next to your checking account under the Account Summary tab. You may also call our Contact Center at (520) 794-8341 or visit a branch.

Yes. Accepted symbols: - `~!@#$%^&*()_+-={}|:;'?,./)

The Hughes mobile app and myHUB are preconfigured to send you notifications about your account such as balances, deposits and payments. These can be email, text, or push notifications within the app.

You can adjust or turn off these notifications either via the mobile app or on your computer.

Desktop: Log in to Hughes and click on myHUB in the menu bar.

Mobile: Click Menu and then myHUB.

Click on the gear icon on the right and edit the notifications.

You can view up to 15 months of transaction history by logging in and clicking on the desired account name on the dashboard or by selecting myHUB from the menu bar and clicking on the desired account name.

By default, 30 days of transaction history is displayed.

To see more, click on Search, change the selected date range and click Search. In myHUB, click View More to see additional transactions.

The history of any external accounts you add through myHUB is dependent on that particular financial institution's policy.

Move your accounts and reorganize your mobile dashboard by clicking on Settings, then choosing between "Reorder Accounts" and "Organize Dashboard".

A fast, safe and easy way to send money in minutes with friends, family and others you trust. It's available to use with Hughes online banking and mobile app. Click here to find out more about Zelle.

Hughes does not charge a fee to Send, Receive or Request money with Zelle.

Click on Settings, then Profile Updates, and select the information you wish to update. Be sure to save your changes.

Powerful financial planning and management tools are available to you within Hughes online and mobile banking. For a complete overview of your finances, add your non-Hughes accounts to myHUB. By combining all your checking, savings, loans, investments and mortgages in one place, our tools will provide you with budgets, spending breakdowns and a true in-depth analysis.

You can add external accounts (also called outside accounts) to myHUB using either your computer or the mobile app.

If your recipient's financial institution doesn't offer Zelle your recipient can download the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa^® or Mastercard^® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

Yes, you will need to uninstall the old mobile app and install the new one.

You can reset your password by clicking on "Forgot Password" and following the prompts. For all other issues, please give us a call at 520-794-8341.

Services Limits

• Standard (Next Day or Three Day) – $2,000 Transaction Limit / Rolling 30 Day Period Limit – $5,000
• Within Minutes –  – $2,000 Transaction Limit / Rolling 30 Day Period Limit – $5,000

Transaction Count Limits

• Send Money – 15 per day / 30 per month
• Request Money - 10 per day / 30 per month

Currently, online and mobile banking is only available in English. However, if you visit our website you can experience it in English or Spanish.