Description
Fraud Risk Specialist Representative
Job Summary:
To function as team member in providing fraud risk support for the Credit Union.
Salary: $19.45-$21.00/hour DOE
Location: 951 E. Hermans Rd
About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!
Daily Responsibilities:
• Provide support to branch and department staff regarding escalation of fraud issues.
• Responsible for operational activities including processing plastic card fraud and dispute affidavits, chargebacks, return deposit items for processing.
• Manage incoming debit card fraud, debit card non fraud, debit ATM disputes and paperless claims.
• Review all return check deposits.
• Responsible for proper management and use of fraud monitoring system (Verafin) System.
• Utilize the Verafin system for alerts and case review.
• Process all claims in a timely manner, according to REG E guidelines.
• Provide debit card support to staff and members by performing card maintenance to ensure satisfactory or higher Reg E results.
• Review PSCU FALCON monitoring reports daily for possible fraudulent activity.
• Provide support for online banking, ZELLE external transfers, and bill pay issues for staff and members.
• Review outgoing checks over $10,000.
• Monitor incoming and outgoing international and domestic wires including use of fraud monitoring tools: Lexus Nexus, Idicore, and OFAC.
• Monitor online mobile banking login information, account changes, newly added devices and IP address location to prevent account take over and account fraud.
• Handle incoming calls, instant messages, and emails in a timely manner meeting membership service standards.
• Handle all proper maintenance of general ledger accounts and record keeping.Preferred Skills:
- Minimum of six months of similar or related experience.
- Equivalent to a high school education.
Benefits and Perks:
- Generous Paid Time Off Policy
- Up to 15 days in 1st year of service
- Paid Time Off increases with tenure
- 401(k) plan
- Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
- Life and Disability Insurance
- Provided by the Credit Union with Optional Supplemental Coverage Available
- Competitive Wage and Career Growth
Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.
