Description
Digital Banking Technician
Job Summary:
To provide digital banking technical support for the Credit Union through the process being a responsive team member in the of supporting and trouble shooting of digital applications.
Salary: $24.50-$34.00 Per Hour DOE
Location: 971 W Wetmore Rd (This is an in office position.)
About Us:
Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!
Daily Responsibilities:
• Provide technical support for digital applications, including online/mobile banking and payment platforms.
• Function as liaison between service providers/member service staff/help desk team and members.
• Coordinate with system and product administrators to maintain in-service levels for digital banking services.
• Receive, analyze, and resolve incoming requests for assistance associated with moderately complex product behaviors, integrations, and dependencies.
• Use knowledge and understanding of products and platforms to diagnose, research, and respond to user requests for assistance in a timely manner.
• Assist all I.T. departments and staff in the overall ability of providing technology solutions and platforms.
• Identify problematic support requests that require advancing to management or other support teams.
• Monitor and responds to vendor/service provider alerts and bulletins and their potential impact.
• Perform Root Cause Analysis (RCA) determinations to be presented to management.
• Execute system testing and performance level evaluations for digital banking platforms.
Preferred Skills:
- Minimum of 1 year of progressive experience in digital banking support or similar experience within a financial institution.
- Associates Degree in Computer Science, equivalent work, or education experience is required.
Benefits and Perks:
- Generous Paid Time Off Policy
- Up to 15 days in 1st year of service
- Paid Time Off increases with tenure
- 401(k) plan
- Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
- Life and Disability Insurance
- Provided by the Credit Union with Optional Supplemental Coverage Available
- Competitive Wage and Career Growth
Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.
