The upcoming main navigation can be gotten through utilizing the tab key. Any buttons that open a sub navigation can be triggered by the space or enter key.
The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter
and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.
Enjoy a better banking experience on our free mobile app.
Available for iOS and Android
Fraud Protection
Resources and information about common frauds and scams.
Scams come in many forms, but the goal is always the same: to steal your money or personal information. We're here to help you stay informed and protected.
Common Scams to Watch For
Overpayment Scams
Someone sends you a check for more than expected and asks you to return the difference. The check is fake—and you're responsible for the loss.
Phishing
Emails, texts, or calls asking you to "verify" your account information.
Reminder: We will never contact you to ask for your personal or login information.
Phone Spoofing
Scammers can make it look like they're calling from our phone number or another trusted source. They may create a sense of urgency to get your account details.
If something feels off, hang up and call us directly. For more information, click here.
Unauthorized Withdrawals
Scammers may pose as charities or prize offers to collect your banking details and set up recurring withdrawals.
Unsolicited Check Fraud
A small check arrives unexpectedly. Cashing it may enroll you in costly products or services.
Simple Ways to Stay Safe
Don't click links or respond to unexpected messages
Never share personal or account information by phone, text, or email
Hang up and call us directly if you receive a suspicious call
Verify social media messages before taking action
Be cautious with app permissions and downloads
Use multi-factor authentication (MFA) whenever possible
Only download apps from trusted sources (Apple App Store or Google Play)
Report suspicious activity immediately
Stay alert. When something feels off, it probably is. We're here to help protect you.
Frequently Asked Questions
What do I do if I experience identity theft?
If you suspect you have been a victim of identity theft, visit IdentityTheft.gov to report and start on a recovery plan.
Checking PLUS account holders have access to their very own licensed attorney to assist in filing police reports, contacting financial institutions, creditors, credit bureaus and even utility companies on their behalf.
To enroll in eStatements, log in to online banking. From the dashboard, select Accounts in the menu bar, then select Statements and Documents from the drop-down menu. Click the Enroll button. Once enrolled, you will no longer receive paper statements in the mail.
To enroll in eStatements, log in to the mobile banking app. Click on Menu in the header, select Accounts, then select Statements and Documents. Click the Enroll button. Once enrolled, you will no longer receive paper statements in the mail.
How do I report fraud on my account?
Find the appropriate Fraud form and follow the instructions, or contact us directly.
About This Badge
This credit union is a proud member of the National Credit Union Information Sharing Analysis Organization (NCU-ISAO)—a nonprofit, member-driven network focused on strengthening cybersecurity and fraud protection across the credit union industry. For more information, visit NCU-ISAO.
Report Scams
If you think that you may have fallen victim to one of these scams, please contact us.
Watch our recorded webinar about Identity Theft & Fraud and learn about ways to prevent thieves from accessing your data.
Hughes Federal Credit Union understands it’s crucial to help protect you from account takeover fraud. That’s why we are introducing a new ID proofing measure for in-person visits to our location and our Shared Branch locations. This new fraud prevention measure allows us to make certain it is YOU trying to access your account, not an impostor.
If you bank at one of our Shared Branch locations, a teller can now identify and authenticate members with out-of-state IDs in the branch through a QR code and one-time passcode multi-factor authentication verification. This additional layer of authentication will be used for all transactions for members using out-of-state IDs.
Members will only have to go through this authentication process once. To do this before heading into a Shared Branch location, please complete these steps:
Scan the QR code located in the branch or visit verify.coop.org.
Select your credit union's name from a drop-down list.
Enter your member number and the last four digits of your social security number.
Upload a photo of your ID.
Take a selfie.
Show your one-time passcode to the teller (passcode is valid for 20 minutes).
Tip: Save your validation for an even quicker experience next time!
